The popular Chinese restaurant chain — which woos its customers with shoe-shining services, board games and other distractions — plans to raise $1 billion.Hot pot, in which diners cook their own meat and vegetables in a boiling broth, is a favorite meal in China. And Haidilao is China’s most popular hot pot chain, mostly because of how employees go all out to greet, serve and entertain.Sometimes, Shang Feifei goes to a restaurant just for the manicures.On a recent Wednesday night, Ms. Shang, 40, sat patiently at a downtown Beijing branch of Haidilao, a restaurant chain that defies China’s well-earned reputation for lousy customer service. A Haidilao employee buffed and painted her nails, free. The aroma from bubbling broth-filled pots lingered in the air.Ms. Shang wasn’t planning to stay to eat after she got her pink, glittery nails done. For her, the food was secondary
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