【前10篇免费】ISO/IEC 20000-1: 2018 标准详解与实施（48）10.2 持续改进

文章预览

点击上方蓝色字“ Sky的安全观 ”关注我们 10 Improvement 改进/10.2 Continual improvement 持续改进 The organization shall continually improve the suitability, adequacy and effectiveness of the SMS and the services. 组织应持续改进服务管理体系（SMS）和服务的适宜性、充分性和有效性。 The organization shall determine evaluation criteria to be applied to the opportunities for improvement when making decisions on their approval. Evaluation criteria shall include alignment of the improvement with service management objectives. 在对改进机遇的批准做出决定时，组织应确定适用于改进机会的评价准则。评价准则应包括改进与服务管理目标的一致性。 Opportunities for improvement shall be documented. The organization shall manage approved improvement activities that include: 改进机遇应被文件化。组织应管理批准的改进活动，包括： a) setting one or more targets for improvement in areas ………………………………