工商管理International Journal of Hospitality ManagementHospitality in Healthcare 全文截稿: 2022-09-30影响因子: 6.701网址：https://www.journals.elsevier.com/international-journal-of-hospitality-managementFor some time, it has been recognized that hospitality is not just an industry but a customer-centric organizational culture that treats its customers in a respectful, compassionate and empathetic manner which results in high customer delight, customer loyalty and repeat visitation. This culture can be successfully adopted to other service industries and especially to the healthcare industry where low customer satisfaction (in medical terms, poor patient experience) can have a detrimental effect on the patients’ recovery and/or wellbeing. Therefore, this issue will document the current state of the art of applying a hospitality culture to the healthcare industry worldwide. TOPICS The special issue will be composed of papers that address the appli
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